{
  "name": "aD Network Helpdesk Operations",
  "short_name": "aD Helpdesk",
  "description": "Enterprise IT Helpdesk, SLA Adherence & Engineering Runbooks Portal",
  "start_url": "index.html",
  "display": "standalone",
  "orientation": "portrait-primary",
  "background_color": "#0a0f1d",
  "theme_color": "#0f172a",
  "icons": [
    {
      "src": "images/logo.png",
      "sizes": "192x192",
      "type": "image/png"
    },
    {
      "src": "images/logo.png",
      "sizes": "512x512",
      "type": "image/png"
    }
  ],
  "shortcuts": [
    {
      "name": "Open Support Ticket",
      "short_name": "Open Ticket",
      "url": "index.html?tab=open"
    },
    {
      "name": "Track Incident Status",
      "short_name": "Track Status",
      "url": "index.html?tab=status"
    },
    {
      "name": "Technical Runbooks & KB",
      "short_name": "Runbooks",
      "url": "index.html?tab=kb"
    },
    {
      "name": "Executive SLA Reports",
      "short_name": "SLA Reports",
      "url": "report.html"
    },
    {
      "name": "Installation Suite",
      "short_name": "Installation",
      "url": "installation_report.html"
    }
  ]
}